If you have a change of mind or would like to exchange your Item(s) for a different size, We are more than happy to process your request but please note that We are unable to offer refunds or size exchanges after the 3-day Fashion Play Period. Please ensure you meet our Returns Policy guidelines set out below.

Returns Policy

The policy for return and exchange of Items will apply in all instances. By placing an Order, You agree and acknowledge that You will be bound by the Returns Policy as set out below.

Any returns must be placed in the post within three (3) days of receiving your Item(s).

We will only accept change of mind and exchange requests that have been initiated by contacting us at [email protected] within the 3-day Fashion Play Period.

You will need to wait for a team member to approve the return request. You should get a response in 1-2 business days.

Items must be unworn and in a saleable condition with the original tags still attached.

Change of Mind

Change of Mind includes purchases You have made in error for example, you accidentally checked out an Item you didn't want to keep.

If you have checkout (or purchased) an Item(s) and then have a change of mind, a refund request must be initiated by contacting us at [email protected] within the 3-day Fashion Play Period.

Our Keesh service provides you with the opportunity to try on pieces before you purchase. Please choose carefully when purchasing Items as refunds will not be accepted after the 3-day Fashion Play Period.

If you are keeping all 5 pieces and a Keep-all discount was applied at checkout, and you then request to have an Item(s) refunded (unless defective), the discount will no longer apply, and you will be charged any difference in the refund (if the Item(s) price was less than the discount).

If You want to exchange an Item for a different size, please refer to our Exchanges section below.

Exchanges

Subject to availability, You can exchange for a different size in an identical style.

For size exchanges, requests must be made by contacting us at [email protected] within the 3-day Fashion Play Period and before You have checkout (or purchased) the Items you are choosing to keep.

If available, exchanges require you to purchase the item at checkout and return the original item in the prepaid package. The exchange item will be sent separately. Refunds are not available for exchanged items, and availability cannot be guaranteed.

You will not be charged the delivery cost to return Your exchanged Item to You.

Sending back Items

If you want to send back any of the Items in your Kit, we've enclosed a return postage sticker. Please repackage your Items back into the bag (ensure the garments are in the same condition as received). Place the return sticker on the outside of the bag and drop your parcel in the nearest street posting box or at your local post office.
Any Items sent back must be postmarked no later than three (3) days after you receive the package (the “Fashion Play Period”) and must be unworn and in the original condition. Please refer to the Condition of Returns section below.
We will assume that you have chosen to keep any Items in the Kit that you do not postmark back to us by the end of the Fashion Play Period.

Condition of Returns

Any Returns as listed in this policy, must be in saleable condition, that is unworn and not damaged with all original sealed packaging or tags attached. Please do not stick or write anything on the Item itself or its packaging (place postage stickers on the outer postage packaging).
Please note that for hygiene reasons, certain Items (i.e. jewellery, shapewear, swimwear, hair accessories, beauty products etc.) will not be accepted for exchange or return (unless deemed to be defective or faulty) unless the hygiene seal is still intact.

Proof of Purchase

If You are unable to provide satisfactory proof of purchase, We are unable to provide You with an exchange or any Other Returns as listed.

Other Returns - Faulty Item

Our policy does not exclude or replace Your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Keesh will always endeavour to provide You with high quality and satisfactory Items. If you have received an Item with a defect, please notify us within the 3- day Fashion Play Period. Contact us [email protected]. Please provide details of the defect (with a supporting image if possible) so Our team can make a preliminary assessment.
It may be necessary for Us to send Your Item to the manufacturer or their service agent for it to be assessed within a reasonable period of time.
If the Item is confirmed to have a defect, at Our discretion, We may replace the Item (subject to availability).
For any Item deemed to have no defect, We will contact You and endeavour to provide supporting reasons.
If it is determined that the fault or defect in the Item is not a genuine defect, but rather a reduction in the quality of the Item due to reasonable wear and tear or misuse of the Item, including failure to take reasonable care, Keesh reserves the right to not provide any remedy and You will be charged for the Item.

Dispute Resolution

In the event that there is a dispute under these Terms, the parties hereby agree to negotiate in good faith and make genuine efforts to resolve the dispute. Any complaints should be directed to the customer service team [email protected] including as much relevant details as possible.